The new-patient call that hits your voicemail during lunch is calling the practice down the street before your front desk gets back.

Yes — and the reason that matters is that it's built to answer at 1pm during the lunch rush and at 7pm after you've locked up, which is exactly when a new-patient call is most likely to go to voicemail today. It says so if a patient asks. No pretending. Judge it for yourself at dialkeep.ai/demo, not on our word.

Most of the time they do, and they will — this covers the gaps, not the front desk. Lunch hour, after hours, the call that comes in while the front desk is helping someone at the counter. When something needs a real person, it says so on the call and takes down the details instead of guessing; it isn't trying to replace the team you already trust.

It doesn't try to answer insurance or clinical questions — that's a deliberate limit, not a gap. It takes down the question and a callback number instead of guessing, because a wrong insurance answer is worse than no answer. Ask it a coverage question in the demo at dialkeep.ai/demo and see exactly what it does instead of guessing.

No, and we're not going to tell you otherwise. We haven't signed a business associate agreement with anyone in the call path, and we don't claim HIPAA compliance. Recordings and transcripts are kept private, not public, and nothing about a patient gets shared or sold. If HIPAA compliance is a hard requirement for your practice today, this isn't there yet. No dental profile is built yet either, and if one ships, the plan is a request that gets only what's needed and nothing about diagnoses or treatment plans. Today, nothing here is doing any of that for a dental practice — that's a different gap than the HIPAA one above, and just as real.

Weave's a solid platform if you're using the full suite — hardware, reminders, reviews. Their pricing page publishes one number, 'starting from $199 per month', with the named plans behind a quote form — so the published floor is the same as ours; the difference is that you're buying a platform to get the phone answered. This is $199 for the phone-answering part on its own, no hardware upsell. And it isn't a generic script — it's set up on your practice: your typical new-patient questions, what it must never discuss. When it gets something wrong, your team tells us and we change the setup.

It takes down the question and a callback number rather than guessing at anything clinical or financial. When it gets something wrong, your team tells us and we change its setup — a person updating your configuration, not the software teaching itself.