The breaker panel's sparking, the homeowner's scared, and your phone rang three times before it went to voicemail.

Yes, and that's the point, not a problem. It's built for the 9pm call about a breaker that won't stop tripping the same as the 9am one — there's no shift to cover. It says so if a caller asks directly — no pretending to be human, no dodging the question. Don't take that on faith — type a scenario into the demo at dialkeep.ai/demo and see how it handles it.

They want the sparking outlet looked at before it starts a fire. Right now, after 6pm, the alternative isn't 'a friendlier robot' — it's a voicemail nobody checks until tomorrow morning. This answers instead and captures the details on the call. What it doesn't do yet: electrical-specific safety guidance — no electrician profile is built today, and it does not walk a caller through safety steps on any line.

Generic urgency triage is real design intent, the same for every trade: ask a clarifying question when the caller's own words don't make it obvious, then treat anything ambiguous as urgent instead of routine. Electrical-specific judgment isn't part of that yet — no electrician profile exists today, so it doesn't recognize 'sparking' or 'burning smell' as hazard signals the way plumbing's profile recognizes a burst pipe. That's the honest state until an electrician profile ships.

Fair question, but it doesn't apply yet — there's no electrician profile built today, so nothing is judging electrical emergencies at all, correctly or otherwise. The generic design intent — treat anything ambiguous as urgent, not shrugged off — is the same starting point every trade profile uses, including plumbing's; if an electrician profile is built, that's the baseline it would start from. If it still gets something wrong once it exists, you tell us what it should have done and we change the setup — a person updating your configuration, not the software teaching itself.

It takes down the details and a callback number instead of guessing at electrical code or a repair estimate. When it gets something wrong, you tell us and we change its setup — a person updating your configuration, not the software teaching itself.

Then you already know the real cost isn't the monthly fee, it's a different person answering every shift working from a generic script. This isn't 'someone answering your phone' — it's set up on your specific business: your service area, your usual call types, your rules for what counts as an emergency. When it gets something wrong, you tell us and we change the setup.